All orders are processed within 24 hours (excluding weekends and public holidays). Once your order has shipped, you’ll receive a confirmation email with tracking details.
Estimated delivery time: 7–14 business days
In some cases, delivery may take slightly longer due to handling, customs processing, carrier delays, weather, or high-demand periods.
Zenrai whiskey glass orders are shipped from our fulfillment partners and delivered to customers worldwide. While most orders arrive within the stated timeframe, occasional delays can occur outside of our control.
Shipping costs are calculated at checkout. Any applicable shipping fees will be clearly displayed before you complete your purchase.
All orders are shipped with secure, tracked delivery. You’ll receive tracking information as soon as your order leaves our facility so you can follow it every step of the way.
If your order is delayed, lost, or arrives damaged, please contact our support team at support@zenrai.shop as soon as possible. We’ll work with the carrier to resolve the issue promptly.
Please ensure your shipping address is entered correctly at checkout. Zenrai is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
If you have any questions about shipping, feel free to contact our support team at support@zenrai.shop.com and we’ll be happy to help.